Frequently Asked Questions (FAQs)

1. What types of products do you sell?

We specialize in premium haircare: repair treatments, hydration masques, styling products, shampoos, and conditioners, plus pro-grade styling tools like our JRL Professional clippers and dryers.

2. Are your products safe for all skin and hair types?

Yes. Most of our products are formulated to be safe for all hair types. However, we always recommend checking the ingredient list and performing a patch test if you have sensitive skin or allergies.

3. Do you carry professional-use products?

Some of what we carry is genuine professional-grade gear. Our JRL Professional clippers, for example, are the same tools working stylists use. You don't need a license to buy them, just good technique (our Clipper Guide can help with that).

4. Can I use professional-grade products at home?

Yes. Everything we carry is built for confident at-home use. Follow the instructions provided, and check our Guides if you want a walkthrough for a specific tool or routine.

5. Do you offer wholesale pricing or professional accounts?

We keep things simple: everyone shops the same curated catalog at the same fair price, no separate professional tier. If you're a salon or spa interested in a bulk order, email us at support@keepinglusty.com and we'll see what we can work out.

6. Where do you ship?

We currently ship across the United States, including Hawaii and Puerto Rico. Additionally, we ship to the UK, Germany, France, the United Arab Emirates, Japan, Singapore, Australia, and New Zealand. International shipping fees vary based on package size, product cost, and destination. Customers are responsible for any customs fees associated with their purchase. Unfortunately, we cannot charge these fees in advance, as they often vary by destination country.

7. How long will it take to receive my order?

Orders usually ship within 1 to 2 business days. Standard delivery typically takes 3 to 5 business days, depending on your location. Expedited shipping options are available at checkout. For international orders, delivery times can vary, generally ranging from 5 to 15 business days.

8. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and link. You can also log in to your account to view the status of your order.

9. What’s your return policy?

We accept returns within 30 days of delivery. Products must be unopened and in their original condition. A restocking fee may apply. For full details, visit our Returns Policy.

10. Do you run promotions or offer discounts?

Yes! We regularly feature special promotions and bundle deals on select collections. Be sure to check our Top Deals section and sign up for our newsletter to stay updated.

11. Are your products authentic?

100%. We are authorized distributors for all the brands we sell. Quality and authenticity are non-negotiable.

12. Can I cancel or modify my order after I've placed it?

If your order hasn’t shipped yet, we’ll do our best to make changes or cancellations. Please contact us immediately for assistance. Contact us.