Frequently Asked Questions

1. What types of products do you sell?

We're an authorized distributor for H14, JRL, and Oli-G: barber, grooming, and haircare essentials, repair treatments, hydration masques, styling products, shampoos, conditioners, and pro-grade tools like JRL clippers and trimmers. Grooming and haircare is our proven catalog; we're opening into skincare, body care, and cosmetics next.

2. Are your products safe for all hair types?

Yes. Our products are formulated to work across hair types. If you have sensitive skin or allergies, check the ingredient list and patch test first.

3. Do you carry professional-use products?

Yes. Our JRL clippers and trimmers are the same tools working barbers use. No license required to buy them, just good technique (our Clipper Guide can help with that).

4. Can I use professional-grade products at home?

Yes. Everything we carry is built for confident at-home use. Follow the instructions on the product, and check our Guides if you want a walkthrough for a specific tool or routine.

5. Do you offer wholesale pricing for salons or spas?

We keep pricing simple: everyone shops the same catalog at the same price, no separate professional tier for bulk buyers. If you're a salon or spa with a volume request, email us at sales@keepinglusty.com and we'll see what we can work out.

6. Where do you ship?

We currently ship across the United States, including Hawaii and Puerto Rico, plus the UK, Germany, France, the United Arab Emirates, Japan, Singapore, Australia, and New Zealand. International shipping fees vary by package size, product cost, and destination. Customers are responsible for any customs fees, which we can't charge in advance since they vary by country.

7. How long will it take to receive my order?

Orders usually ship within 1 to 2 business days. Standard delivery typically takes 3 to 5 business days, depending on your location. Expedited shipping is available at checkout. International orders generally take 5 to 15 business days.

8. How can I track my order?

Once your order ships, you'll get an email with a tracking number and link. You can also log in to your account to check the status.

9. What's your return policy?

We accept returns within 30 days of delivery. Products must be unopened and in their original condition. A restocking fee may apply. Full details on our Returns Policy.

10. Do you run promotions or discounts?

Yes. We regularly feature deals on select collections. Check our Best Sellers and sign up for our newsletter to stay updated.

11. Are your products authentic?

Yes. We're authorized distributors for every brand we carry. Quality and authenticity aren't negotiable.

12. Can I cancel or modify my order after I've placed it?

If your order hasn't shipped yet, we'll do our best to make changes or cancellations. Contact us right away.

13. Do you distribute categories other than grooming?

Yes. Grooming and haircare is where we proved the model, not where it ends. We're opening into skincare, body care, cosmetics, and wellness. If you're a brand in one of those categories looking for U.S. distribution, see our Distribution page.